How does a patient become established with CHP?
Patients may be referred by their facility, family, or existing care team. Consent is obtained prior to establishing care.
Can family members be involved in care planning?
Yes, with appropriate patient consent.
How are care plans communicated to families?
Care updates may be shared through facility communication channels or direct provider communication when appropriate.
What should patients expect during their first visit?
The first visit typically includes a comprehensive medical review, medication reconciliation, physical assessment, care plan development, and coordination with facility staff.
How are medication changes handled?
All medication changes are communicated to facility nursing staff and documented in the medical record.
Who do families contact with questions about care?
Families may contact the facility nursing team or CHP’s clinical support line.
How does CHP handle medical emergencies?
True emergencies should be directed to 911 per facility protocol. CHP also maintains 24/7 on-call provider coverage for after-hours clinical needs within partnered communities.
Can patients keep their existing primary care provider?
Yes. Patients and facilities may choose whether to utilize CHP services or remain with their existing primary care provider. CHP does not provide primary care services for patients actively established with another PCP.